Comprehensive functionality for seamless transition of flowcharts between environments:
Figure 1 – Dialog providing exportable JSON settings that define message handling rules, expiration settings, and response behaviors.
Figure 2 – New JSON Import Field Added to Flowchart Creation dialog with webhook replacement
It is now possible to:
Business Value: This enhancement significantly streamlines the process of deploying new or updated customer interaction flows. By enabling seamless transitions between staging and production environments, it reduces time-to-market for service improvements, minimizes the risk of errors, and increases agility in responding to changing customer needs. The system promotes better collaboration between development and operations teams, ensures efficient resource utilization, and facilitates continuous improvement of customer interaction strategies.
Note: While this functionality will be available upon upgrade, we recommend coordinating with our support team to ensure proper setup and training for your team. Please contact our support team to schedule a consultation and activation of this feature.
This image shows the import and export interface in the management console of the SMS Gateway Web console. The interface includes options for selecting flowcharts to export, scheduling imports, viewing migration history, and accessing rollback functions.
Figure 3 – The Session Expiration section within Flowchart Options now includes a configurable toggle to automatically delete customer data when sessions expire
It is now possible to:
Business Value: This enhancement strengthens data privacy while optimizing system resources. By automatically managing the customer data lifecycle, it reduces operational overhead, ensures consistent application of data retention policies, and minimizes compliance risks. The feature provides peace of mind through verified data cleanup processes and helps maintain optimal system performance by preventing unnecessary data accumulation.
Note: This feature can be enabled through the Session Expiration settings in the flowchart configuration panel. We recommend reviewing your data retention requirements before activation. Contact our support team for guidance on optimal configuration for your use case.
Architectural enhancement delivering increased reliability and performance of template processing:
It is now possible to:
Business Value: This architectural upgrade significantly enhances the stability and reliability of template-based communications. Implementing redundant systems and failover mechanisms ensures the continuous operation of critical messaging functions and maintains consistent performance under heavy loads. The enhancement reduces operational risks and improves customer satisfaction through reliable service delivery.
Note: This improvement is implemented automatically during the system upgrade process. While no specific action is required from users, we recommend monitoring template performance metrics after the upgrade to take full advantage of the enhanced capabilities. Our support team is available to assist with any questions about the new architecture.
Resolution for incorrectly displayed feature in default keyword interface:
It is now possible to:
Business Value: This fix eliminates potential confusion and improves user experience by removing an unsupported feature. By clearly indicating the supported comma-separated format, it prevents configuration errors, reduces support queries, and ensures reliable keyword processing.
Note: After this update, all keywords will continue to use a comma-separated format. No action is required from users, as existing keyword configurations will remain unchanged. If you would like to see regular expression support added for default keywords in a future update, please send your feedback to our support team to help us prioritize this enhancement.
Figure 4 – Error messages now precisely identify which existing role-language pair conflicts with your default keyword configuration
It is now possible to:
Business Value: This improvement to error messaging reduces confusion during default keyword configuration. Providing clear, specific feedback about role-language conflicts, it speeds up the configuration process, reduces support queries, and helps maintain proper keyword routing setups. The enhanced clarity helps users make informed corrections quickly and confidently.
Note: The underlying validation preventing duplicate role-language combinations remains unchanged. The system now simply communicates these constraints more effectively. No action is required for existing configurations, as this update only enhances the error messaging displayed during the creation and editing of default keywords.
Enhanced configuration supporting customized consent management implementations:
It is now possible to:
Business Value: This enhancement provides flexibility for organizations with specialized consent management requirements. By enabling integration with external consent systems, it supports complex compliance frameworks while maintaining audit capabilities. The feature allows businesses to implement tailored consent workflows while ensuring transparency and maintaining proper messaging activities.
Note: This feature requires administrator configuration and should only be enabled after careful consideration of compliance requirements. When enabled, consent verification will be managed by your external system, with all activities logged for audit purposes. Please consult with our support team and your compliance department before implementing this change, as it may affect your regulatory obligations and consent management practices.
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